Dear Eileen (final),

Earlier this week I did receive a response from my Dot Mac Specialist and I thought I would close this issue with every piece of correspondence as documentation. Did I really not give them enough info to help me?

Hello Eileen,

I am glad to hear that you resolved your issue.

Removing the SyncServices folder is a way to resolve syncing issues that are being caused by the underlying syncing engine being damaged. Unfortunately, without knowing your specific .Mac Sync issue (experienced in addition to your iPhone syncing issue), I could not give such troubleshooting steps out as they will not fix all syncing issues.

The post that you found is actually relating information from the following support article:

.Mac: Troubleshooting syncing issues or issues in the .Mac preferences Sync or Advanced pane
http://docs.info.apple.com/article.html?artnum=306122

If you require any further assistance with .Mac Sync, feel free to reply to this email and let me know.

My phone is still syncing and working quite well - thank goodness!

E

Dear Apple (the final e-mail),

After a week of frustration, I finally had some time to look through the Apple forums myself and found a post (see below) that helped me use iSync again. My contacts and calendar are back on my iPhone - hooray! (Although I really found myself liking google calendar). If you ever have the same problem, try the solution below.

So, thanks for nothing Apple.

E

PS - I emailed my "dot mac specialist" the post below

Dear Eileen (part 2),

Dear Eileen,

It has been brought to my attention that you are experiencing difficulty with your .Mac account. My name is Callie. I am a .Mac Support Specialist, and I will be taking this case over from here.I see that you are unable to sync calendars and contacts to your iPhone. Please keep in mind that your request for assistance has reached the .Mac Support team, which answers questions exclusively about the .Mac suite of software and services. However, Apple does offer technical support for iPhone, and I'm happy to guide you to some Apple resources that should help.

You may find the following article helpful:

They give me the laundry list of iPhone troubleshooting and support pages, but in turn I reply with the following:

Hi Callie,

Thanks for your reply. However, I don't think my iPhone is the problem. I have read through some of the iPhone forums and have not found anyone else with this type of problem.

I have not been able to sync my .Mac account for a while. Also, why would the following error message be related only to the iPhone. Am I correct in assuming that there is a bug in my computer?

When I attempt to sync my phone I get the following error message first:

When I hit "Yes", the "Syncing cannot be enable on this computer" message occurs.

Isn't this a .Mac issue?

Thanks,
Eileen

Dear Eileen,

Here is the response from Apple about my syncing mess.  I received the message today:

Dear Eileen,

I have forwarded your report to a .Mac Support specialist for assistance. After the matter has been investigated, a .Mac Support representative will respond to you with additional information.

I'm sorry for the inconvenience, and I appreciate your patience as we work to make your experience with .Mac more enjoyable.

Sincerely,

Chris
.Mac Support

My problem is apparently not something that is easily fixed.  I wonder if the ".Mac Specialist" will be able to figure it out.

E

Dear Apple,

Dear Apple,

As a devoted customer I speak with respect and understanding that I am not the only fangirl with tech issues. I am very excited to buy a new Mac Pro and use Leopard OS in October. I am one of the first adopters to the iPhone and was not too upset with the $200 price drop (a month after I bought the phone).

In fact, I really love my phone. It gave me everything I needed: a web browser, e-mail, calendar, music, video, camera, maps, and even You Tube! I even paid an extra $30 for an Incase iPhone grip cover.

I never really complain, but I am a little upset. The following error message popped up:

I read through the forums and I haven't found a solution on my own. I have since emailed technical support and am waiting patiently for a reply. I tried restoring the iPhone, but that just got me in more trouble. I haven't been able to sync my contacts and calendar for weeks, and that move basically wiped out all my info.

Thankfully, my music, e-mail and video are up and running - oh, and so is the phone. But if I do not hear from someone soon, I might go crazy. You see, as a freelancer I depend on this device to keep me organized and together as I move from place to place. Since my purchase, I noticed a calmness and easy-going nature. However, since the slow unraveling of non-sync capabilities I have felt myself lose a little control. I have skipped going to the gym, I missed an important conference call, I didn't have a friend's number when I desperately needed help in the middle of nowhere, and I lost a new favorite picture of my dog.

I'm trying not to panic, but if help is not coming -- I may no longer sing your praises. Please don't make me wish for that new Google Phone on the horizon!

Love,

E